SCHEDULES, DELAYS AND CANCELLATION OF FLIGHTS

10.1 SCHEDULES
We undertake to use our best efforts to carry you and your Baggage with reasonable dispatch. Although we undertake to use our best efforts to adhere to our timetables and published schedules, we do not guarantee that your flight will depart and arrive at the times set forth in our timetables and schedules. Furthermore, our timetables and published schedules shall form no part of your contract with us. If you provide us with sufficient contact information, we will endeavour to let you know about any changes or retiming of schedules.

10.2 DELAY AND CANCELLATION
10.2.1 In the event of a change in the status of a flight where there is a cancellation or delay of thirty minutes or more in the scheduled operation of the flight or a diversion, we (K6) shall inform you of such schedule of change in flight status.
10.2.2 If we (K6) cancel or delay a flight, are unable to provide previously confirmed space, fail to stop at your Stopover or destination point, or cause you to miss a connecting flight on which you hold a reservation, except as otherwise provided by the Convention or the Code, we may elect one of the following options with due consideration to your reasonable interests:

• (a) carry you on another of our scheduled services on which space is available;
• (b) within a reasonable period of time re-route you to the destination indicated on your Ticket or applicable portion of your ticket by our own scheduled services or the scheduled services of another carrier, or by means of surface transportation. If the sum of the fare, excess Baggage charge and any applicable service charge for the revised routing is higher than the refund value of the ticket, or applicable portion of the ticket, we will collect no additional fare or charge from you, and will refund the difference if the fare and charges for the revised routing are lower;
• (c) make a refund in accordance with the provisions of Article 11.3;

10.2.3 In the event your flight is cancelled or delayed due to causes beyond our control such as, but not limited to, force majeure, war, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcoming or strikes, we will not be liable to you and shall be under no immediate obligation to comply with Article 10.2.2 although we shall make reasonable efforts to assist you as best as we can in the prevailing circumstances.

10.2.4 Provide you with non-refundable fixed compensation in accordance with regulations by authority (if any).

10.3 SUBSTITUTION OF CARRIER/AIRCRAFT
We reserve the right to substitute an alternative Carrier and/or aircraft.

10.4 DENIED BOARDING
If we are unable to provide previously confirmed space, we shall compensate and assist Passengers with the First Schedule of the Code, where applicable.