As you read these Terms and Conditions of Carriage, the following expressions mean:WE, OUR and OURSELVES refer to Air Cambodia Co., Ltd, “The National Flag Carrier”.YOU, YOUR and YOURSELF refer to any person holding a ticket who is to be carried or is carried on an aircraft except members of the crew or, in relation to ticket refunds, the person who paid for the ticket (see also definition for Passenger).AGREED STOPPING PLACES refer to those places, except the place of departure and the place of destination, set out in the Ticket or shown in our timetables as scheduled stopping places on your route.AIR CARRIAGE refers to the carriage of a Passenger and their Baggage on an aircraft.AIRLINE DESIGNATOR CODE is the letter and number code that identifies a particular Carrier.AUTHORISED AGENT refers to a passenger sales agent appointed to represent us in selling air transportation on our services.BAGGAGE refers to your personal property accompanying you on your flight, which, unless stated otherwise, consists of your Checked and Unchecked Baggage.BAGGAGE CHECK refers to the parts of your Ticket related to carrying your Checked Baggage.BAGGAGE IDENTIFICATION TAG refers to a document given to you to identify each piece of your Checked Baggage.CARRIER refers to an air carrier that carries or undertakes to carry the passenger and/or their baggage or performs or undertakes to perform any other service related to such air carriage.CHECKED BAGGAGE refers to baggage that we have taken into our custody and for which we have issued a Baggage Identification Tag and/or Baggage Check, and that travels in the hold of the aircraft.CODE (ICAO/IATA): KHV/K6TERMS & CONDITIONS OF CARRIAGE refers to these terms & conditions of carriage or another Carrier's conditions of carriage, as applicable.CONJUNCTION TICKET refers to a ticket issued in conjunction with another ticket, which together make up a single contract of carriage.CONVENTION refers to the Law on Civil Aviation of the Kingdom of Cambodia, January 19th, 2008, or whichever of the following instruments are applicable:Article No.11: The Chicago Convention on National Civil Aviation, as amended and adopted at Chicago, on December 7th, 1994.Article No. 23: The Convention for the Unification of Certain Rules relating to International Carriage by Air, signed at Warsaw, 12th October 1929 (The Warsaw Convention), as amended by the protocol to that convention done at Hague on September 28th, 1955.DAMAGE refers to death, injury, delay, loss, partial loss, or other damage of any nature arising out of or in connection with carriage or other incidental services that we perform.DAYS refers to calendar days. For the purpose of notification or sending notices, we will not count the day on which the notice is sent. For the purposes of deciding whether a Ticket is valid, we will not count the day on which the Ticket was issued or when the first flight began.ELECTRONIC COUPON refers to an electronic Flight Coupon for an Electronic Ticket held in our computer database.ELECTRONIC TICKET refers to an Itinerary/Receipt, Electronic Coupon, and boarding document we have issued to you.FLIGHT COUPON refers to the part of your Ticket that has the words "Good for Passage" printed on it and shows the places of departure and destination between which you are entitled to be carried.FORCE MAJEURE refers to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided despite all reasonable due care and attention being exercised.ITINERARY/RECEIPT refers to a document or documents forming part of the Electronic Ticket which includes a reference code and/or documents we issue to a Passenger, showing the Passenger's name, flight information, and notices required under the Convention or as otherwise required.OPERATING CARRIER refers to the carrier that actually operates the flight.PASSENGER refers to any person, except members of the crew, carried or to be carried in an aircraft with our consent pursuant to a Ticket.REGULATIONS refers to our terms and conditions, other than these Conditions of Carriage, published by us and in effect on the date of ticket issue, governing carriage of passengers and/or baggage. A copy of the relevant terms & conditions may be viewed or obtained from https://www.aircambodia.com/STOPOVER refers to a scheduled stop on your journey at a point between the place of departure and the place of destination, which has been agreed in advance by us.TICKET refers to either a document called "Passenger ticket and Baggage Check" including its itinerary/receipt if applicable, or an Electronic Ticket which we or our Authorised Agents have issued to you.TRANSIT PASSENGER refers to a passenger arriving at an airport for onward travel to another country on the same flight from that airport, or on a connecting flight from that airport, or on another onward flight from that airport.UNCHECKED BAGGAGE refers to your Baggage other than your Checked Baggage, which you take with you on the aircraft in accordance with our Regulations.

For refunding your ticket(s) purchased online by credit card, you may fill up the refund request form and email it to Air Cambodia helpdesk by using your registered email address which was entered when you purchased the ticket. Refunding will be credited directly to the credit card that was used to purchase the tickets online and it is 14 working days after the Air Cambodia ticketing office processed the refund transaction.For ticket changes including rebooking, and rerouting, you need to email lucky@aircambodia.com and we will check whether your ticket can be changed. If not, you may be required to refund and book a new ticket by using your credit card.Note:Subject to the terms associated with your purchased fare, refund/change may NOT be allowed. Or there may be a refund/change fee involved. For more information about your ticket condition.

For passengers traveling on Air Cambodia flights K6592/K6593 between Phnom Penh (KTI) and Tokyo (NRT)Air Cambodia passengers travelling between Phnom Penh and Tokyo will make a transit stop at Fuzhou Changle International Airport (FOC).This guide explains the complete transit procedure for passengers departing from either Phnom Penh Techo International Airport (KTI) or Tokyo Narita Airport (NRT).1.Check-in at Departure Airport (Phnom Penh – KTI or Tokyo – NRT)At your departure airport:  - You will receive a boarding pass for KTI → NRT or NRT → KTI.  - Your clothes will be affixed with a Tag for Fzuhou Airport staff to quickly identify your itinerary  - At Fuzhou Airport, airport staff will provide your onward boarding pass for the connecting flight.  - Please ensure that your carry-on baggage complies with Chinese Customs and Airport Security regulations, including:Liquids: maximum 100 ml per container, in a transparent plastic bagNo matches, lighters, restricted food items, animals, or prohibited goodsOther restrictions as required by Chinese Customs and Air Cambodia’s Conditions of CarriageIf you are unsure about an item, our check-in staff will be happy to assist.2. Arrival at Fuzhou Changle International Airport (FOC)After landing:  1. Disembark with all your carry-on belongings.  2. Follow airport staff and signage to the Transit Counter located near the jet bridge area.  3. Fuzhou Airport staff will:Issue your connecting boarding pass.Direct you to the International Transit Hall 4. Take the elevator to the 2nd Floor – International Transit Hall, following the signs for International Transit / Connecting Flights.Passengers connecting to Phnom Penh or Tokyo will be guided accordingly.3. Transit Procedures in the International Transit HallAll passengers transiting through Fuzhou must complete the following steps:  1. Customs X-ray ScreeningCarry-on baggage will be scanned by Chinese Customs.  2. Passport & Boarding Pass CheckPresent your travel documents at the immigration and transit verification counters.  3. Final Security ScreeningA second security scan for your carry-on baggage before entering the sterile departure area.Under normal conditions, the transit process typically takes 3–5 minutes per passenger.4. Proceeding to the Departure GateAfter completing all inspections:  1. Follow the airport signs to the designated departure gate.  2. Air Cambodia flights:K6592 – Fuzhou to Tokyo (NRT)K6593 – Fuzhou to Phnom Penh (KTI)  3. These flights commonly depart from Gate 41, but gate assignments may change.Please verify the latest information on airport display screens.Important Information for Transit PassengersNo Chinese visa is required for eligible passengers remaining in the International Transit Hall.Passengers holding China Taiwan passports must carry their Taiwan Compatriot Permits for transitPassengers must not exit immigration or enter Mainland China unless they hold a valid visa.Please keep your affixed tag, passport and boarding pass ready at all times during transit.For separate-ticket itineraries, please confirm baggage transfer rules at your departure airport.In the event of operational changes or delays, please follow instructions from Air Cambodia and Fuzhou Airport staff.Need Assistance?Fuzhou Airport personnel and Air Cambodia representatives are available throughout the transit area to guide and assist you.For additional support:Our Helpdesk Emails: happy@aircambodia.net / lucky@aircambodia.netOur Website Travel Guide: https://www.aircambodia.com/en/travel-guide

Address: 206A, Preah Norodom Blvd, Sangkat Tonle Basac, Khan Chamkar Mon, Phnom Penh, Cambodia.Email: happy@aircambodia.net / lucky@aircambodia.netWorking Days: - Ticketing: Monday to Sunday: 08:00 - 12:00 and 13:30 - 17:30- Hotline: Monday to Sunday: 08:00 – 22:00Telephone number: +855 23 666 0330

Please be assured that if you are nervous or have any travel issues such as a disability, health issues, language barriers, lonesomeness, or this is your first time traveling and you are uncomfortable processing all the required paperwork at the airport upon departure and arrival etc., Air Cambodia will make the process smooth and convenient and will alleviate all your concerns about flying with us.ServiceAdvanced PurchaseNo of PassengerPrice (USD)Meet and assist service01150 USD

Air Cambodia has offered advanced meal selection for passengers without ordering and waiting for a long cooking process at the moment of travel to their intended destination. Passengers can choose any food based on the provided menu and make an advanced purchase prior to their scheduled departure time by at least 24 hours.RoutesMenuPrice for Advanced PurchaseAny routes operate by K6 between Cambodia and ChinaFried minced beef with sauce Taiwan noodle10 USDMinced chicken groeung sauce Taiwan noodle with vegetables10 USDRoasted chicken with fried mushroom sauce10 USDStir-fried noodle with chicken breasts10 USDWork-fried shrimp with cashews10 USDAll routes operated by K6Instant Noodle4 USDCoca Cola3 USDAngkor Beer3 USDNescafe 3 in 1 coffee2 USDWang Lao Ji herbal tea4 USDGreen Tea4 USDMalee apple Juice 200ml4 USDCombo SetMama instant noodle + Coca Cola6 USDMama instant noodle + Wang Lao Ji herbal tea7 USDMama instant noodle + Green tea7 USD

FOR SUPPORT BOOKING AND TICKETING PURCHASE IN CAMBODIAAddress: 206A, Preah Norodom Blvd, Sangkat Tonle Basac, Khan Chamkar Mon, Phnom Penh, CambodiaEmail: boc@aircambodia.comTel: +855 23 6666 789Working Days:Ticketing: Monday to Sunday: 08:00 - 12:00 and 13:30 - 17:30Hotline: Monday to Sunday: 08:00 – 22:00